Welcome aboard & enjoy the Wayfare Journey
This handbook contains Wayfare's code of conduct, our rules, and other company policies, all reflecting a commitment to our core values.
It also provides information on certain procedures and benefits which are
currently in effect and we hope it will answer to different questions that might
arise along the way.
Your Journey at Wayfare
Dedicated to all Wayfare people. Thank you all for being part of the team,
for everything you do, every day, for Wayfare!
WHO ARE WE?
Everything that Wayfare is today is the result of our team efforts, of our commitment and of the expertise that each of us has brought into the company. We shared many things together, we’ve learned priceless lessons and we achieved a lot. We are very proud of it. We see a very strong culture built by skillful and reliable people, open-minded and most of them enthusiastic and passionate, true team-players, supportive with colleagues and with clients. We see a commitment to the agreed objectives, respect, and care for our colleagues and for our customers.
WHO DO WE WANT TO BE?
Let’s continue what we have started! Be courageous, take initiative and be ready to take responsibility for it, be enthusiastic and committed in everything you do, be rational, but also empathic with our customers and, why not, be a dreamer and push your limits to reach your dreams.
WHAT DO WE BELIEVE IN?
Core values are the essence of a company, they are timeless, they shape our culture and reflect our principles and beliefs, they are “in the heart” of everything we do. We embraced 4 values which reflect our desire to build something valuable and durable together.
Let’s strive to do great things together and have fun along the way!
We are excited to have you as part of our team. We have created this handbook
with the desire to ease and to smoothen your journey with us.
We guide our every decision and action and we believe in:
At Wayfare the value of trust that others have in us is far beyond anything that can be measured.
We are naturally curious about technology and about people. We explore every day how technology can be used to mold our creative ideas into real solutions that will be perceived as valuable by our customers and by us.
We are committed to delivering exceptional customer experiences. We keep our promises. We will never let you down because we have the willingness to bind ourselves with your goals and beliefs.
We cherish the value of teamwork.
We know that we are more powerful together.
We are happy and excited to have you join our team and we are confident you will add great value to the strength of our team.
With a family atmosphere, we hold high expectations for everyone to play their role, contribute to our shared goals and to excel at everything we do on a daily basis. Every day we expect a positive, “can-do”, team player mindset and attitude.
We look to the future with confidence, and we hope that your journey within Wayfare will bring professional satisfaction and growth throughout the coming years and we hope you will have memorable moments as part of Wayfare team.
Surely your first weeks at Wayfare will be busy and
full of new things. But, don’t worry, we’ll be by your side every step of the way.
Absorb everything on your first week: get to know the office, the team, the company culture, mission and vision or the way of working.
BE CURIOUS!
Don’t be afraid to contribute and add value. Volunteer your help, it shows initiative and pro-activity.
OFFER YOUR HELP!
Even if our team is very friendly and happy to welcome new team members, searching for a person with similar interests like you, might be a good idea. Developing a trusted relationship will make you feel more comfortable as you’re getting to know this new workplace.
SEEK OUT A FRIEND!
As you learn about new processes, projects, and people, don’t be afraid to ask questions. You need to get up to speed because people will expect this from the new person on the team.
DON’T BE SHY!
True for your career and every part of your daily life. Be honest. Do not pretend to know something you simply do not know. Say simply this: “I do not know.” Your team will provide you all the help to change that fact.
NAME THE UNKNOWN!
Everything you need to know about work schedule and taking time off from work
One of the benefits when working at Wayfare is the
Wayfare offices are opened every working day from 08 am to 08 pm. We expect every employee to come at the office between 08 am - 9.30 am, thus the starting time is flexible for each and every one of us.
If something happens and you can't make it on time at the office, please inform your manager and he will guide you through this special situation.
Special work schedule for students
We believe that education is a fundamental necessity of life and we encourage our colleagues to attend faculty courses, laboratories and exams. In order to support you in achieving great results, we offer you a special and more flexible work schedule and Part-time employment (4 hours/day or 6 hours/day).
All you need to do is discuss your tailored work schedule to meet specific school demands with your manager and add in Wayman your Daily presence schedule.
Taking into consideration the needs of the projects you are on, your manager will approve without or with small adjustments to your request.
If you want to change your working norm (from part-time to full time or the other way around) you need to give us a written request (by hand or computer) at least a week in advance. All changes can only be made starting with he 1st of the month.
The access code that you received on your first day will also automatically start your clock in Wayman (if it wasn't already started) and log your presence at the office for that day. If you can't remember your access code, you can easily find it in Wayman -> My profile -> Inventory objects (Others) -> Access.
In Wayman, you can see all your in and out - registered logs. If one of them is missing, let your manager know so he can import it. It is important that this information is complete for every single working day of the month.
You must log your worked time every day before you leave the office or the next day in the morning on:
* The client-side, their internal work management tool;
* Our side, in Wayman. Daily, log your hours using the Time Registration button on the first page in Wayman.
When logging your hours, the next pieces of information are important and mandatory:
- the project and the task for which you log your hours
- just for some projects: the budget
- date
- worked ( worked hours )
- description
For any questions related to your logged hours or project, please contact your PM.
Managing performance is all about coaching, guiding, appraising, motivating and rewarding people. It’s a continuous and flexible process of creating a work environment in which people are enabled and supported to achieve their full potential, to the benefit of themselves and of the company.
Our performance management system is a continuous process in which managers find the right way to get the best from the people they manage.
It’s about setting directions, making agreements, monitor, measure performance and helping each teammate to understand and recognize their contribution to the company’s performance.
It enhances “learning from experience”, treating every task as a learning opportunity (as long as the people involved reflect on what they did and how they did it and draw conclusions on how to carry out a similar task in the future).
As a junior OE developer within Wayfare, in your first 3 months, you will receive guidance every step of the way, in order to become in no time more experienced, productive, confident and independent.
Having these in mind, we created a few internal projects like IdeaPlatform and Wayspace, which give us the opportunity to simulate the ways in which a commercial project works, with a focus on working methodologies, deadlines, communication and team responsibility.
We encourage you to follow one golden rule in this period: offer and ask constant feedback about your work and your performance or talk openly about your happy meter within the team.
Our workspace rules
Personal phones blasting out into the office can naturally be disrupting and off-putting the team, so try to put your phone on silent. Take a personal call in an area that is more private. Unless everyone is in on the joke, keep loud conversation to a minimum.
Be considerate of others and clean up after yourself in the kitchen or lunch area. Keep your desk organized and tidy up each day before leaving work. Don’t forget to wash the coffee mug and water glass at the end of the day and safely put them in the cupboards. If, after you’ve made your coffee, the coffee machine is low on water or coffee, please restock. If it needs to be emptied, do so. All these as a courtesy to your team-members.
The restroom is used by everyone, please keep it clean.
If you’re the last one in the whole office building, activate the alarm system and lock up. We don’t want to give burglars any free opportunities for breaking in.
The open-office environment brings together myriad personalities, with different styles. Be tolerant of these differences and find ways to adapt. Not everyone is going to agree with you one hundred percent every time so have an open mind, listen with the intent to learn and focus on the positive aspects of your job.
When you are the last person leaving the office, switch off the computer, the AC and the lights. We collect selectively the waste at Wayfare. Try to recycle most of the plastic and paper you use by disposing them in the proper trash bin.
Golden rules when traveling to clients and potential clients
Visits to the client's offices will occur. Our team will have the chance to visit our clients with a clear agenda pre-defined and with a desired outcome. DO take advantage of this opportunity to showcase our team's talent, knowledge and professionalism.
All travels will be requested with minimum of 3 weeks in advance before departure and all travel dates will be firstly agreed with our team members.
When you are set for a business journey, make sure your ID/Passport is valid. If you want to travel together with your partner, so you could enjoy some nice afternoons after work, please let your manager know in advance.
#WayfarePeople
Open up – Wayfare’s culture promotes open communication and transparency. This is very much what we like because we honestly believe that it creates better results. We have an open-door policy, we encourage you to always freely discuss for better clarity with your manager your questions, concerns or issues as soon as they arise.
Understand your purpose – Sure, we all know our job title, but do you really understand the role and the purpose of it within our company’s mission and vision? If not, make sure to ask! Knowing your meaning in the bigger picture can make a huge impact on both your mood and your productivity.
Commit yourself & Stay focused – The right mindset will give you the motivation you need to bring your A-Game. Have the drive to commit yourself to your work. Be pro-active when
help is needed, share the responsibility with your team, focus on what it’s important and take initiative whenever you have the opportunity.
Ask & Offer feedback – individuals need to know how they are getting on. Feedback should be based on factual evidence. It refers to results, events, critical incidents and significant behaviors that have affected performance in specific ways. The feedback should be presented in a manner that enables individuals to recognize and accept it – it should be a description of what has happened, not a judgment.
Return messages promptly –To win friends at work, start with good office etiquette. There’s nothing more frustrating for busy team members than to have their emails and Skype messages ignored. Your silence doesn’t just make their jobs harder, it also conveys an unpleasant message: you’re unimportant to me. If you don’t have time at that moment, just let them know that you saw their email/message and that you will answer them back as soon as possible.
Have a tidy desk – The old saying ‘messy work space, messy mind’ seems very true! There is nothing better than starting the work week with a tidy work environment. This has been proven to make you more relaxed and in control of your workload.
Be positive & Smile more – What better way to be happy at work than being positive and smiling. Smiling is addictive! Try smiling a few times a day to team members. You’ll be amazed by how many will just instantly smile back. Avoid negativity and focus on the wins: take a moment every day to think about how you have impacted our company positively that day.
Take advantage of them!
As we believe that development benefits both the company but also the employee’s personal self, we implemented in the early days of Wayfare the “50 – 50 %” rule:
The time needed to be dedicated when participating in a training/conference/workshop will be split in half between the working time and personal time.
Also, after attending to external events, each team member must present back to the team key learnings (by putting them down in an article or by making a presentation). By sharing knowledge, each of us learns new things.
We take every opportunity to show you our appreciation of having you
as part of our team. Our benefits are continually evolving, and we welcome your input on how we can make this an even better place for you to work and thrive.
Parting our ways?
Have you decided that we are not a good cultural or professional fit?
